Shared Services 

Shared Services


Our approach to shared services is pragmatic in that we design solutions that meet best practice criteria and, at the same time, account for a client’s specific environment and needs.

This involves evaluating the business benefits and feasibility of combining services, and designing and implementing workable solutions that leverage economies of skill and scale in a customer-centric way.

At MAC we have experienced consultants who coach our clients and colleagues on methodology, provide practical guidance on technical issues, deliver facilitated design, and provide quality assurance on deliverables. We are competent in the application of popular models used in shared services design.

Our specialist shared services capabilities include:

Scoping and planning
  • Project charter
  • Scope document
  • Work approach and breakdown
  • Executive Sponsor
Establishing the change imperative
  • Process maps
  • Customer needs analysis
  • Best practices/benchmarks
  • Change readiness assessment
  • Initiative identification
  • Culture print
  • Executive buy-in
Designing a shared services function
  • Business process definition and design
  • Technology and system enablers
  • Organisational model
  • Roles and responsibilities
  • FTE estimates
  • Organisational impact
  • Workforce transition
  • Customer experience
  • Leadership identification
  • Organisational touchpoints
Building a shared services function
  • Performance management and measures
  • Service level agreements
  • Reward management
  • Governance
  • Training
  • Procedures
  • Migration plan
  • Resource acquisition
  • Roll-out plan
  • Facilities design
  • Customer assessment tools
  • Retention planning
  • Quality assurance


Contact MAC Consulting today to discuss how we can assist youJoin the conversation with us.

Senior Executive – Operational Excellence

Nigel Worthington